Privacy Policy

Last updated: 25 October 2026

NET Cleaning Services (“we”, “us”, “our”) is a cleaning business based in Marsden Park, NSW. This policy explains how we collect, use, store and share your personal information when you visit netcleaning.com.au, contact us or book a clean. We aim to handle personal information in line with the Australian Privacy Principles.

What information we collect

When you request a quote, call or message us, we may collect:

your name
your mobile number and email address
your suburb, postcode or property address
details about the property, such as the number of bedrooms and bathrooms
the service you are interested in and any notes you give us

We also collect some information automatically when you use our website — see Cookies and analytics below.

How we use your information

to reply to your enquiry and prepare your quote
to arrange, carry out and follow up your booking
to contact you about your booking by phone, SMS or email
to improve our website, services and advertising

We do not sell your personal information. We will not send you marketing messages unless you have agreed to receive them, and you can opt out at any time.

How we store and protect your information

When you send a form on our website, your details are emailed to our business email account and saved in our website’s database with our hosting provider. We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete it when we no longer need it.

Who we share your information with

We only share your information when it is needed to provide our services, for example:

with our cleaning team, so they can carry out your booking
with service providers that help us run our business, such as our website host, email provider, Google and Microsoft
if we are required to by law

Some of these providers may store information outside Australia, including in the United States.

Cookies and analytics

Our website uses cookies and similar tools to understand how it is used and to measure our advertising:

Google Analytics — shows us how visitors find and use our website
Google Ads — helps us measure which ads lead to enquiries
Microsoft Clarity — records how visitors click, scroll and move around our pages so we can improve the website

Embedded Google Maps and our Google reviews may also set cookies. You can block or delete cookies in your browser settings. To learn more, see the Google Privacy Policy and the Microsoft Privacy Statement.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

NET Cleaning Services
19 Suters Ave, Marsden Park NSW 2765
Phone: 0499 002 004
Email: netcleaningserviceau@gmail.com

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.